30 days
Contact us within 30 days of delivery to request a return authorization before shipping anything back.
Support
30-day returns on new, uninstalled parts.
Automotive parts need to come back in the same condition they went out. If the part is new, unused, and never installed, you can request a return within 30 days of delivery.
New only
Returned parts must be unused, never installed, clean, complete, and in original packaging with all included hardware.
Return rules
Eligible returns
- Return request is opened within 30 days of delivery.
- Part is new, unused, never installed, and unmodified.
- Original packaging, hardware, seals, and documents are included.
- Part is packaged securely so it arrives back without damage.
- Wrong-item, shipping-damage, and part-failure claims may be reviewed with photos even when the standard unused-item conditions do not apply.
Non-returnable
Returns we cannot accept
- Installed, test-fitted, scratched, marked, or contaminated parts.
- Parts missing hardware, gaskets, seals, packaging, or paperwork.
- Electrical parts, special-order items, or custom-machined items.
- Parts damaged during return shipping due to poor packaging.
Exceptions
Undeliverable & Unclaimed Packages
- Orders returned to us because delivery could not be completed for reasons not caused by us are considered undeliverable or unclaimed shipments. This includes closed businesses, unavailable recipients, refused deliveries, unpaid import charges, and packages not collected from the carrier.
- Once the package is returned and inspected, the merchandise value will be refunded less any original shipping charges, 5% restocking fee, return shipping charges, customs or brokerage fees, carrier fees, and other non-refundable costs associated with the failed delivery.
- Original shipping charges are non-refundable.
- If you requests reshipment, all new shipping, customs, brokerage, and related carrier charges must be paid before the order is sent again.
Refunds
How refunds work
- If the return is due to our mistake, we will cover the return shipping and the customer may choose between a replacement and a refund.
- Refunds are issued to the original payment method after inspection.
- Non-warranty returns are subject to a 5% restocking fee to cover return postage
- Original outbound shipping charges are non-refundable.
- Import duties/brokerage are payable by the customer for international orders and are non refundable
Start a return
Sign in, open the order, and answer the short item-condition questionnaire. You can follow approval, labels, tracking, inspection, and refund status in one place.